Building the future of enterprise AI.

AI Research Leader • Salesforce


Building the future of enterprise AI.

AI Research Leader • Salesforce


Building the future of enterprise AI.

AI Research Leader • Salesforce

I lead high-performance AI research teams building what’s next for business, bringing clarity and strategy to AI's uncharted frontiers.

I lead high-performance AI research teams building what’s next for business, bringing clarity and strategy to AI's uncharted frontiers.

I lead high-performance AI research teams building what’s next for business, bringing clarity and strategy to AI's uncharted frontiers.

Current Focus

Current Focus

AI Agents - models, techniques, evals for next-generation autonomous systems

Small Language Models - efficient, low-latency models for enterprise deployment at scale

On-Device AI - enabling enterprise workloads on local and edge compute

AI Agents - models, techniques, evals for next-generation autonomous systems

Small Language Models - efficient, low-latency models for enterprise deployment at scale

On-Device AI - enabling enterprise workloads on local and edge compute

Research & Product

Research & Product

I lead research that translates into production - shaping enterprise AI capabilities from early prototypes to deployed systems.


I am the author of 45+ AI research publications and 20+ patents spanning AI agents, multi-agent systems, optimization, personalization, and recommender systems.


Led prototype development and enterprise deployments across domains including field service, data platforms, and sales intelligence.

I lead research that translates into production - shaping enterprise AI capabilities from early prototypes to deployed systems.


I am the author of 45+ AI research publications and 20+ patents spanning AI agents, multi-agent systems, optimization, personalization, and recommender systems.


Led prototype development and enterprise deployments across domains including field service, data platforms, and sales intelligence.

Speaking & Press

Speaking & Press

I speak on emerging directions in AI and their impact on enterprises.


My work and perspectives have been featured in VentureBeat, CIO.com, ZDNet, and other leading technology outlets.


I speak at major AI conferences including The AI Conference, AI Engineer’s World’s Fair, Small Data SF, and more.

I speak on emerging directions in AI and their impact on enterprises.


My work and perspectives have been featured in VentureBeat, CIO.com, ZDNet, and other leading technology outlets.


I speak at major AI conferences including The AI Conference, AI Engineer’s World’s Fair, Small Data SF, and more.

Shelby Heinecke, PhD | 2025